Project 2 - Artizen

Speculative Design Project: Reimagined & Designing Probation Services 

As an international student, I delved into the complex and multifaceted UK justice system, specifically the prison and probation services, to understand the challenges young offenders face in their rehabilitation journey. Over six months, I collaborated with the Ministry of Justice (MoJ) under NDA to redesign probation services, ensuring they were more human-centred, effective, and accessible.

Here are the methodologies we used:

To ensure meaningful and practical outcomes, I applied a collaborative and future-oriented design approach:

1. Immersive Research – Conducted in-depth research on the UK probation system, analysing its structure, pain points, and opportunities for improvement.

2. Co-Design & Stakeholder Engagement – Organised co-design workshops with the Ministry of Justice UK to map existing challenges and ideate potential solutions.

3. Future Scenario Exploration – Applied speculative design techniques to develop future scenarios, ensuring long-term adaptability and innovation in probation services.

4. User Journey Mapping & Service Blueprinting – Developed detailed user journeys and service blueprints, aligning probation service touchpoints with the needs of young offenders.

5. Accessible Communication of Design Concepts – Translated complex service proposals into clear, visual narratives, ensuring non-design stakeholders could easily engage with and act on the insights.

The Ministry of Justice design team praised the project for its depth, foresight, and collaborative approach. The final design outputs—including service blueprints, co-designed insights, and speculative future scenarios—were shared with the MoJ for further consideration and potential implementation.

This project reinforced the importance of human-centred approaches within government services, demonstrating how design can drive systemic change in complex policy environments.