Project 3 - Carerou

Who cares for the one who cares?

For this personal project, I focused on addressing the overlooked challenges faced by young adult family caregivers (ages 18-25) who are also full-time students. These individuals often experience social isolation, stigma, and a lack of support, making them three times more likely to become NEET (Not in Education, Employment, or Training).

Young adult caregivers often struggle to separate their personal identity from their caregiving role, leading to burnout and limited opportunities for personal growth. The goal was to design a system that would allow them to detach, recharge, and build a healthier balance between responsibilities and self-development.

To develop this project, extensive research was conducted using a combination of interviews, primary research, and secondary research. The study involved interviewing 12 young adult caregivers, 5 NHS workers, and 5 managers from carer organisations to gain first-hand insights into their experiences, challenges, and needs. 

Additionally, a range of research methods was employed, including desk research, hospital observations, participation in a carers' event, and artefact analysis from a Young Adult Carer Forum. These approaches provided a comprehensive understanding of the struggles faced by young caregivers and informed the design of a service that effectively supports their well-being and personal development.

Carerou helps young caregivers manage their dual roles while integrating behavioural design principles to encourage moments of respite. The solution includes both digital and physical touchpoints that provide structured opportunities for caregivers to take breaks during daily commutes.

Key Features

1. Digital Platform – Offers personalised tools to help caregivers navigate their responsibilities while maintaining a sense of individuality.

2. Respite Cues in Public Spaces – Physical prompts in transport hubs encourage caregivers to take moments of rest during commutes.

3. Community Integration – Connects caregivers with organisations and support networks to reduce social isolation.

4. User-Centred Iteration – Prototypes were tested with caregivers, organisations, and public users to refine usability and effectiveness.

Carerou received strong interest from caregiver organisations, who saw the potential for real-world implementation. The research insights gathered during this project also influenced decision-making within these organisations, highlighting the need for better caregiver support systems.